US Supplier Achieves 100% Delivery Performance

We are pleased to have supported a leading US supplier of interior components in sustainably stabilizing its delivery capability – in a project that was internally already considered "beyond saving".

OUR SERVICES

  • •Consulting and operational support in quality assurance and production stabilization
  • •Development and implementation of a remote consulting model including virtual GembaWalks
  • •Supplier evaluations for future projects (e.g., lighting, battery cells, interiors)

PROJECT SCOPE

Stabilizing the production of a headliner module manufacturer, restoring delivery capability, and securing quality standards along the supply chain

THE CHALLENGE

The supplier was considered beyond saving due to repeated production stoppages and quality issues. Internal processes were unstable, and delivery capability was severely limited – posing significant risks to OEM production.

OUR SOLUTION

  • •Remote consulting model with virtual GembaWalks under pandemic conditions
  • •Daily monitoring and control of output
  • •Close-meshed quality assurance and root cause analyses
  • •Negotiation of a new supply contract
  • •Conducting supplier evaluations for further projects

The Result

100% delivery capability during the project duration

No production interruptions

Significant reduction in quality complaints

Production output at target level

High success rate in remote assessments

Foundation laid for follow-up projects in other component areas