Identify. Communicate. Resolve.
Quick Action –
at the Right Time.
Whether as a direct contact for the customer or as an external quality interface, we handle complaint management. With our resident engineers, we ensure that quality issues are quickly identified, efficiently resolved, and sustainably prevented. Our technical expertise, clear communication, and short response times guarantee smooth processes and stable supply relationships.
Our Scope of Services
Our specialists are deployed immediately – flexible, reliable, and solution-oriented. From analysis to the implementation of quality-relevant measures, we support your projects with the aim of preventing escalations, permanently eliminating errors, and strengthening your customers’ trust.
Processing and coordination of customer complaints on-site or off-site
Analysis of defect patterns, root causes, and process deviations
Coordination and communication between
customer and supplier
Deployment of technical resident engineers directly at the customer’s site
Initiation and follow-up
of immediate and
corrective measures
Documentation of measures and status reports
Prevention of recurring errors through process optimization
We Solve your Challenges
Slow Complaint Handling
We accelerate processes through direct on-site support.
Insufficient Error Analysis
We identify causes and initiate targeted measures.
Communication Gaps
We act as an interface between suppliers and customers.
Inadequate Process Adjustments
We prevent recurring errors through preventive measures.
Jeopardized Customer Relationships
We strengthen customer loyalty through professional complaint handling.
Putting Quality into Practice.
We are Doers.
We Work Successfully With
Real-world Success Stories
US Supplier Achieves 100% Delivery Performance
97% KPI Success in OEM Incoming Goods Inspection
Efficient Project Management for an OEM
We are ready for your challenge and look forward to helping you.
We would be happy to provide you with a customized offer or answer your questions about the redi-Group.